UPOL LTD - Customer Satisfaction Survey 2025

Q1 Overall, how would you rate the quality of the Customer Service received from our Customer Service Team?

Very positive

Somewhat positive

Neutral

Somewhat Negative

Very Negative

If you answered Somewhat Negative or Very Negative please comment

If you answered Low or Extremely Low please comment

Please comment if you answered Low or Extremely Low

Q4 How promptly are your queries resolved when you contact the Customer Service Team?

Extremely quickly

Very quickly

Expected time

Not very quickly

My Query was not dealt with

Q6 If you answered Disagree or Strongly Disagree can you let us know what your query was about?

Order

Delivery

SDS/TDS

Credit/Damages/Returns

Distributor in my area

Q7 Is your experience with UPOL's Customer Service Team better than expected, worse than you expected, or about what you expected it to be?

Much better

Better

As Expected

Worse

Much worse

Please comment if you answered Worse or Much Worse

Q8 When you contact the Customer Services Department at U-POL, what is most important to you?

I want to have one number where the person answering can answer all of my questions

I want my question answered immediately

I want to be able to call and speak to someone rather than email

The friendliness of staff

The professionalism of staff

Q9 In your own words, how else do you feel that the U-POL Customer Service Team can help support you and your business needs?

Q10 Which area of our customer service would you most like to see improved?

First Name *

Email Address *

Last Name *

Phone Number *

U-POL LTD – Customer Satisfaction Survey 2025