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UPOL LTD – Customer Satisfaction Survey 2025
U-POL LTD – Customer Satisfaction Survey 2025
Q1 Overall, how would you rate the quality of the Customer Service received from our Customer Service Team?
Very positive
Somewhat positive
Neutral
Somewhat Negative
Very Negative
If you answered Somewhat Negative or Very Negative please comment
Q2 How would you rate the level of relevant knowledge/expertise of our Customer Service Team?
Extremely High
Very High
Moderately high
Low
Extremely Low
If you answered Low or Extremely Low please comment
Q3 How would you rate the helpfulness and friendliness of our Customer Service Team?
Extremely High
Very High
Moderately high
Low
Extremely Low
Please comment if you answered Low or Extremely Low
Q4 How promptly are your queries resolved when you contact the Customer Service Team?
Extremely quickly
Very quickly
Expected time
Not very quickly
My Query was not dealt with
Q5 Do you agree or disagree that your query was effectively resolved
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Q6 If you answered Disagree or Strongly Disagree can you let us know what your query was about?
Order
Delivery
SDS/TDS
Credit/Damages/Returns
Distributor in my area
Q7 Is your experience with UPOL's Customer Service Team better than expected, worse than you expected, or about what you expected it to be?
Much better
Better
As Expected
Worse
Much worse
Please comment if you answered Worse or Much Worse
Q8 When you contact the Customer Services Department at U-POL, what is most important to you?
I want to have one number where the person answering can answer all of my questions
I want my question answered immediately
I want to be able to call and speak to someone rather than email
The friendliness of staff
The professionalism of staff
Q9 In your own words, how else do you feel that the U-POL Customer Service Team can help support you and your business needs?
Q10 Which area of our customer service would you most like to see improved?
First Name
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